Another reason why we have chosen to offer support via chat is that contacting the chat support is free and accessible from every computer with an Internet connection.
Of course for some people, this means that they need adjust to using chat or mail support instead of speaking to a person over the phone.
But most people who try our Live Chat discover that it is very efficient and personal at the same time.
uses an easy to use chat support application from the company Liveperson, which makes it possible for One.com's supporters to assist a very large number of clients, while you as a client will hardly experience any waiting time.
Chat support is a good addition to mail-based support. In the daytime, we provide support in a number of different languages, while at night, we provide support in English.
Chat support has the advantage that the waiting time is limited to an absolute minimum because the dialogue with the support employee takes place in real time. As a rule, chat software used for support is based on ASP.
Click on "Live Chat" on com and get instant answers to your questions, 24-hours a day.
If you prefer you can, of course, send us an email instead of using chat support.
In that case you will receive an answer within 24 hours - though often sooner.